What is the technical and service support and who will take care of it?

More faqs

• Tecnosoft
  • What are Tecnosoft certifications?
  • Where can I find the ISO certificate of Tecnosoft?
• Monitoring Solutions
  • What a data logger is?
  • How does a data logger / system based on data logger work?
  • What does continuous monitoring mean?
  • What does process monitoring mean?
  • What a mission is?
  • How to start / download data?
  • Do the data loggers have an on / off button?
  • What response time is?
• Technical Assistance
  • What is the technical and service support and who will take care of it?
• Tecnosoft service and support website
  • How can I register?
  • What the Client Code is?
  • How do I download a certificate?
  • Where can I find the serial number of my logger?
  • I can't find my certificate
  • I need the primary instrument certificate
  • What is the Dashboard?
  • Do I have to search for my certificates each time?
  • I forgot the password
• Generic Technical
  • At what temperature / humidity / pressure can I use my logger?
  • Can I use my logger in the X environment (X = particular environment, generally different from those in which the device is typically used)?
  • Can I use my logger under water / other liquid?
  • Does the sensor measure on the tip of the probe or on the whole length (for logger with probe)?
  • Where is the temperature measured (for loggers without tip / probe: SterilDisk)?
  • Where is the temperature measured (for loggers without tip / probe: TempStick)?
  • Which is the response time (T90) of the sensor?
  • What Response Time Is
• Software Generic
  • Where can I find the software to download for my device?
  • Message “PC protected by Windows” when launching TecnoUtility
  • Software is downloaded but installation does not complete
  • Installation does not start
  • Software is already installed but TecnoUtility does not recognize it
  • The software requires me to register
  • Software is installed but I need a code to run it
  • I cannot send the email/don’t receive the email
  • Does registering a software have a fee?
  • On how many PCs can I install the software?
  • I have registered the software but it requires a key that I don’t have
  • Is it necessary to update the software?
  • I purchased a new logger, why do I need to update the software?
  • Where is the manual of the software?
  • Which software allows the calculation of lethality / F0?
  • How can I set F0?
  • What formula do you use for F0?
• Lead Time and Shipments
  • Where should I send the devices under maintenance?
  • When will I receive the logger under maintenance back here?
  • When are you going to ship my order?
  • What are the lead times for maintenance?
  • How soon do I have to send / bring the instrument to have it on time?
  • Do you collect and return the loggers, or do we need / can use our courier?
  • Can I come at Tecnosoft to collect my devices?
• Generic Troubleshooting
  • Nothing is working and I don’t know what to do!
  • Device is not connecting / the software does not see my logger
• Certificates
  • I lost my logger's calibration certificate!
  • What type of certificate is provided with the data loggers?
  • Are all logger provided with a certificate?
  • How can I obtain a certificate?
  • If I request a calibration, do I also receive a certificate?
  • Where can I find calibration certificates for loggers?
  • What ISO / Accredia traceable certificate mean?
  • Can I have a LAT (primary) certificate?
  • What does it mean that the loggers are recalibrated?
  • Can I get the certificate on desired points?
  • On how many points is the calibration done / the logger checked?
  • How often should I recalibrate the logger?
  • Where can I find the reference instrument certificate?
  • Where should I ship the devices? To whom should I address them?
  • Is it also verified when I send a logger for calibration?
• Calibration / Readings errors
  • What does it mean that accuracy is valid in the calibration range?
  • The logger / sensor has an operating temperature range but the accuracy is valid in another range: why?
  • Logger’s measuring not correctly
  • The logger measures a different value from that indicated by the display of the cell / thermometer / other logger / other
  • Loggers are not reading the same values
  • I tried the loggers together and they are sensing different values
  • Can I recalibrate the loggers by myself?
  • The sensor and / or the circuit have been replaced on my logger: is recalibration mandatory?
  • The battery has been replaced on my logger: is recalibration mandatory?
  • How should I perform recalibration correctly?
  • How and who will carry out the annual calibration and what is the cost of it?
• Pressure Monitoring
  • Does PressureDisk measures relative pressure?
  • What do relative pressure and absolute pressure mean?
  • Pressure data recorded by PressureDisk are different from the ones of my autoclave!
  • Why does a hot data logger read a pressure different from one at room temperature?
  • Is it normal for two loggers at different temperatures to read two different pressures?
• High Temperature Data Loggers
  • Logger does not connect
  • What are the spare parts and recurring costs?
  • The sensor / circuit (or both) has been replaced on my logger. Why do I need to recalibrate the logger?
  • S-MicroW and PressureDisk models are suitable for Thermal Validation of Autoclave?
  • What is the recurring cost of batteries and lead time for delivery)
  • In case of damage, can the loggers be repaired? Who will carry out and where will the service be done? What is the lead time?
• PressureDisk Data Logger
  • PressureDisk does not connect
  • Can I put the PressureDisk in direct contact with the product (sauce, oil, preserves etc.)?
  • What are the standard calibration points of the PressureDisk?
• Pirani Vacuum Logger Data Logger
  • Why does the Pirani Vacuum Logger have this name?
• Radio Systems
  • Radio, wireless or WiFi?
• SPD software
  • It doesn't connect
  • Where data are saved?
  • How do I open old missions?
  • How do I calculate F0?
  • Why the writing F0 is not printed when generating the report?
  • What do the parameters for calculating lethality mean?
  • I did not set the correct F0 / lethality profile before starting the logger: do I have to redo the test?
  • What does it mean that there is a synchronization error?
• TS Manager Software
  • The logger does not connect
  • What if I forget the password?
  • USB protection key error message
  • I am banned but I must log in urgently
  • It gives me an error connecting to the database
  • How to configure the TS Manager database (stand alone version)
  • Can I delete a Mission?
  • Can I create a Group with a Single Mission?
  • Can I add to a Group Missions from different device models?
  • How many Missions can I group together?
  • Can I create a Group with temperature, pressure and humidity?
  • Can I create a Group with two pressure curves?
  • What is MKT?
  • What is Lethality?
  • What is the Vacuum Leak test?
  • What is Overkilling?
  • What does it mean the data are encrypted?
  • I need to generate a backup but I don’t have the Administrator rights
  • When I try to generate a new database a rights error occurs
• HumiPressureDisk Software
  • It does not connect
• USB Drivers
  • How can I install the drivers or check that they are installed correctly?
  • I have Windows 10 but it is not listed among the available operating systems
  • How do I know which operating system I have?
  • How do I open Device Manager?
• Batteries
  • Are the batteries of the data loggers rechargeable?
  • How should the S-Micro (or P-Micro) battery be inserted?
  • How long does the battery last?
  • When should I change the batteries?
• All faqs